The Norfolk Community Advice Network (NCAN) is a Big Lottery funded project set up to improve access to free, high quality social welfare advice, information, advocacy, and representation services for those living or working in Norfolk.

Our aim is to build a strong, effective and inclusive network of advice agencies in Norfolk and to support the advice sector in this region in contributing to strategic objectives locally and nationally in the areas of social inclusion, tackling poverty and other disadvantage.

Regional Updates

Age UK Norfolk Advocacy Coordinator Role
Age UK Norfolk is looking for an enthusiastic and motivated individual who can support the delivery of specialist advocacy services to older people in Norfolk. Closing date: Tuesday 26th September 2017 at 12.00 noon, Interviews will be held on Wednesday 4th October 2017. Only successful shortlisted candidates will be contacted. Click here for the Job Description and here for the full advert. Read full article
Norfolk Universal Credit Stakeholder Forum Notes
The Norfolk Universal Stakeholder Forum was held on 14th October with the aim to share knowledge and learning from across the county regarding the roll-out, and preparation for the roll-out, of Universal Credit. Click 'read more' to download the notes from that meeting. Read full article

Training and Events

Free Multi-Agency Safeguarding Hub Briefing Sessions
The Multi-Agency Safeguarding Hub (MASH) are offering FREE workshops which will provide visitors with a comprehensive understanding of how they work and how the partner agencies link together, as well as giving an insight in to each agency's responsibilities within the MASH. Read full article
Equal Lives Training
•Introduction to Welfare Benefits Part 1 – 13th September, 10:00am – 12:30pm•Introduction to Welfare Benefits Part 2 – 20th September, 10:00am – 12:30pm•Employment and Support Allowance (ESA) – 27th September, 10:00am – 4:00pm•Personal Independence Payment (PIP) – 4th October, 10:00am – 4:00pm•Universal Credit – 11th October, 10:00am to 4:00pm•Reconsiderations and Starting Appeals – 18th October, 10:00am to 3:30pm•Tribunal Skills – 25th October, 10:00am to 4:00pm More information is available on our website at  Read full article

National News Roundup

PLP’s Project on Benefit Sanctioning
The Public Law Project (PLP) is undertaking a three year project to develop a strategic legal response to the national issue of benefit sanctioning.  As part of that work, theyare carrying out research to gather evidence of the impact of sanctioning on disabled people. This research is being carried out by Shivani Misra who is an intern at PLP. Shivani can be contacted on 020 7239 9034 or  Click here for a copy of the project's questionnaire for benefit advisers and here for a copy of the project's questionnaire for claimants.  Read full article
Shelter Debt Advice for Debt Advisers Team
From Monday 2 October, Shelter will provide debt advisers with free, specialist debt advice.  This service is a continuation of the Expert Debt Advice service that is currently being delivered by Citizen’s Advice.  As with the Citizen’s Advice service, Shelter will offer specialist help to guide advisers through complex and challenging debt cases.  The service is funded by the Money Advice Service and will be available by phone as well as online through the Shelter website.  From 2 October, you can reach the new service by calling 03300 580404, or by visiting Read full article

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