Welcome to NCAN, a Norfolk-wide partnership of agencies that can help your clients with free, quality assured advice.

Watch this video to find out how NCAN helps professionals in Norfolk.

Clients of advice services deserve the best quality advice we can provide. To ensure this, a focus on quality needs to be embedded at all operational and organisational levels and be reflected in a culture of continuous improvement. We believe that the best way to ensure this is to have is an externally awarded quality mark.

The Advice Quality Standard (AQS) is the quality mark for organisations that provide advice to the public on social welfare issues.

Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients. For more information see our quality page.

To see what each agency can offer your clients, use our Directory.

We are led by a partnership of social welfare and legal advice charities.

Click here to download our leaflet

Thank you to Norfolk Community Foundation for supporting our work.