“In my role with Mind’s Signposting service, I often tell individuals about the various organisations, activities, services etc. which are available to them in the community. With the NCAN Referral System, I have the satisfaction to know that other services are aware of that particular person’s needs, rather than me just signposting and leaving it there.”
“The most useful thing about the Referral System is having the knowledge that other services/organisations will be aware of the needs of a particular individual, and to offer the support needed to said person, to help he/she live a fulfilling life.”
- Di, Norwich Mind.
“We have dedicated sign-posters at foodbank centres so it seemed a natural progression to incorporate the ability to refer to agencies to further support our clients.”
“Many of the people we see live chaotic lives so saying 'take a phone number/address and make an appointment' just won't work, to make a referral with them is extremely useful. It also means our volunteers don't have to know everything about every agency as it’s on the system.”
“The most useful thing about the Referral System is being able to make a referral straight away, not having to be on hold on the phone or wait for a drop-in session.”
- Hannah, Norwich Foodbank
"ArtatWork lead arts sessions for women with mental health issues. They got in touch with NCAN because they were keen to find out how they could link more with other organisations and support. Their groups are getting busier and busier. A woman who attends their art sessions needed advice about her PIP tribunal so they referred her to Norfolk Community Law Service. The client is non-verbal and has severe anxiety, so Holly was able to sit with her and they could type in the referral information together."
"Being part of the Referral System is really useful for ArtatWork because it demonstrates they are working in partnership with other agencies and can connect their vulnerable service-users with additional advice and support if needed."
- Holly, ArtatWork
"The NCAN Referral System is invaluable for the debt service at the Norfolk Community Law Service. It provides us with sufficient background information to assess the client’s situation and to ensure that they can access an appropriate service in a timely fashion."
"It also enables us to be alert to any emergency action that may be required, and helps us to ensure that our advice is tailored to the needs of the client."
"Finally, for vulnerable clients who struggle to engage with a service, the referral details enable us to encourage the client to engage in a way that signposting can never do."
- Andy Cobb, Money Adviser
"Clients for the Migrant Worker Service tend to be unfamiliar with UK systems and often struggle to find the correct organisation for the advice they need. The NCAN Referral System means that they can access our service after making contact with any of the organisations who are part of the Referral System."
"Also, because we are provided with substantial information about the client we are in a good position to be able to advise the client at the first appointment we have with them."
- Des McKeating, Migrant Worker Advice Manager
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