Please scroll down below the table to view our complete Directory. These organisations accept incoming referrals via the NCAN Referral System, but there are more members using it to make outgoing referrals.
The coronavirus pandemic has changed life for everyone. Advice charities are here for you.
Due to the ongoing outbreak of Coronavirus some services in this Directory such as the in-person and group services may no longer be taking place. NCAN will endeavour to update the Directory but please bear in mind that the information may not be completely accurate.
|Charity||Service offer||Criteria||Face to Face Service||Phone||Email/Web Chat/Social Media|
|Age UK Norwich||Help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.||Aged 50 and over, including carers and families. Norwich area only||None at this time.||01603 firstname.lastname@example.org|
|Age UK Norfolk||Help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.||Aged 50 and over including carers and families Excludes Norwich.||None at this time.||0300 email@example.com@AgeUKNorfolk|
|Shelter||Housing advice including tenancies, private/social housing, evictions, contracts, and homelessness.||None.||Shelter will continue to offer advice via their website, web chat and helpline. Eligible partners should use the NHAS professional advice line before referring clients directly to them where possible.|
The local hub continues to offer advice over the phone.
|Equal Lives||Disability rights organisation led by disabled people. Areas include: Debt, employment, welfare benefits, discrimination||For people with mental and/or physical disabilities||None at this time.||01508 491210|
|MAP||Housing, money and benefits. Employment, education and training. Being a young parent. Relationships, sex and sexual health. Gender identity. Mental health. Drugs and alcohol||For 11-25 year olds||Limited by appointment only for those who cannot access services digitally. Employment, education and training available at Norwich and Great Yarmouth by appointment.||0800 0744454 – for young people firstname.lastname@example.org – for young people @mapyoungpeople|
|Norfolk Community Law Service||Free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only)||Does not advise on criminal law (unless relating to Domestic Abuse)||None at this time.||01603 496623 or 07900 153753. Mobile also uses WhatsAppemail@example.com|
|Norfolk Citizens Advice||Broad range of advice including debt, benefit checks, housing, employment||Excludes Diss and Thetford areas||None at this time.||03444 111444. |
For Universal Credit ‘Help to Claim’: 0800 1448444
For Advice over the phone: 0800 144 88 48
everyday 9.30am – 4pm, Monday – Friday.
For Consumer Issues:
contact the consumer helpline: 0808 223 113
Scams Action – 0800 250 5050
|See locations for more information. |
-Advice by email: fill in an email form (response time 2-3 working days
Universal Credit: for help with a UC claim or any issue before your first payment, contact the team by phone or webchat here.
|Diss and Thetford Citizens Advice||Broad range of advice including debt, benefit checks, housing, employment||Diss and Thetford area only||For advice call 0800 144 88 48 (Freephone) Monday – Friday, 9-5 or E-Mail via the e-mail enquiry form from the website – www.cadat.org.uk in the ‘contact us’ section.’||03444 111444 For Universal Credit ‘Help to Claim’ 0800 1448444||Web: www.cadat.org.uk|
Email: firstname.lastname@example.org or email@example.com
|The Bridge Plus+||Provides services that range across employment, equality, housing, immigration, and welfare benefits.||Black and Minority Ethnic (BME) communities in Norwich and surrounding areas.||None at this time.||01603617076||Web: http://www.bridgeplus.org.uk|
Alzheimer’s Society provides a range of support services for people with dementia, their families and their carers in Norfolk.
Reducing social isolation and loneliness Norwich, Great Yarmouth, South Norfolk and parts of Breckland
a non-judgemental, early intervention service providing support for children and young people affected by the imprisonment of a close family member
The CAN Connect Service is there to support anyone over the age of 18 who is lonely or isolated in the North Norfolk. The service can do the following: Abuse/exploitation Social isolation & loneliness Mental health; Carers support Housing; Dementia/memory loss; Home adaptation/ assistive technology; Employment/learning Benefit & welfare support advice; Long term condition management; support Finding or accessing activities in the community
Chances provides personalised health and employment support to people living across Norfolk, to move them either into or closer to work.
New Routes addresses the isolation experienced by asylum seekers, refugees and other recently resettled ethnic minorities in Norwich and provides opportunities for engaging in skill-building, sport and social activities. All programmes are designed to promote cross-cultural understanding and enable the building of bridges between diverse communities. The NR centre is open 6-days per week, running projects for women, mixed gender groups, young people, children and families. We provide one-to-one needs assessments and support, plus long term mentoring and befriending for young people and adults where requested.
NAS provides a service to Norfolk residents when they are going through a period of crisis or have a vulnerability. Applicants are awarded a voucher to redeem with one of our partners to purchase essential household items.NAS also award PayPoint vouchers for emergeny fuel and daily living expenses. Our NAS advisors will also help with warm referrals the ongoing support you need.
Ormiston Families work with Sodexo and a range of other partner agencies to deliver the government’s Transforming Rehabilitation (TR) programme across the East of England.
Our child-centred bespoke services include; Parental resolution sessions (including the voice of the child), supported contact, supervised contact, escorted contact, handovers. We can provide these services across the Eastern region.
Relationship support for everyone – We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. Find out more about what we do and how we can help you here.
Specialist help and advice for anyone with a housing problem. Advocacy and representation. Drop-in service in Norwich and appointments available in Great Yarmouth and Kings Lynn.
Team of advisers and solicitors who may be able to help.
SERVICE OFFER: we provide supported work experience within our social café and catering enterprise to people who face a barrier to employment
CRITERIA FOR ACCEPTING REFERRALS: we work in Norwich with people who have been at risk of homelessness, had mental health problems, addiction issues, an offence history, or other major barriers.
Health and Wellbeing Volunteers bring support to North and South Norfolk residents who face the various challenges of long term health conditions.
The Wonder+ Scheme provides support to women offenders and those at risk of offending living in Norfolk. Wonder+ offers advocacy, advice and guidance to women as well as helping them to access services that may be of help to them