Due to the ongoing outbreak of Coronavirus some of services in this Directory may no longer be taking place, particularly the in person and group advice and support. NCAN will endeavour to update the Directory but please bear in mind that the information may not be completely accurate.
Directory Listings

Access Migrant Support
http://www.accessmigrantsupport.org.uk/ACCESS – supporting migrants in East Anglia. It’s who we are and what we do.

Age UK Norfolk
https://www.ageuk.org.uk/norfolk/Age UK Norfolk offers information and advice to the public on a wide range of issues. We will provide you with the facts and you can make choices and decisions knowing you have reliable information.

Age UK Norwich
https://www.ageuk.org.uk/norwich/Offer advice and information on a wide range of matters of concern to older people and their carers. Also offers numerous factsheets and information sheets that cover a wide range of subjects.

All To Play For
https://www.activenorfolk.org/all-to-play-forA football project to improve mens mental health and provide access to additional support services

Alzheimer’s Society
https://www.alzheimers.org.uk/homepage/169/our_local_officesAlzheimer’s Society provides a range of support services for people with dementia, their families and their carers in Norfolk.

ArtatWork
http://www.artatwork.co.ukWe design and deliver arts for wellbeing sessions in the community and for businesses.

Better Together Norfolk (Loneliness and Social Isolation)
https://www.bettertogethernorfolk.org.uk/Reducing social isolation and loneliness Norwich, Great Yarmouth, South Norfolk and parts of Breckland

Breakeven
http://www.breakeven.org.uk/Free treatment by experienced counsellors who are trained specialists in working with problem gambling.

Breaking Barriers – Ormiston Families
https://www.ormiston.org/what-we-do/our-programmes/unite/breakingbarriers/a non-judgemental, early intervention service providing support for children and young people affected by the imprisonment of a close family member

British Red Cross Support At Home
https://www.redcross.org.uk/get-help/get-support-at-homeWe provide short-term practical and emotional support at home to help people regain their independence

CAN CONNECT
https://canconnect.org.uk/get-support/The CAN Connect Service is there to support anyone over the age of 18 who is lonely or isolated in the North Norfolk. The service can do the following: Abuse/exploitation Social isolation & loneliness Mental health; Carers support Housing; Dementia/memory loss; Home adaptation/ assistive technology; Employment/learning Benefit & welfare support advice; Long term condition management; support Finding or accessing activities in the community

Careline Community Service
http://careline-cs.org.ukCareline Community Service provide and install equipment within the home to support people to live independently.

Carers Matter Norfolk
https://carersmatternorfolk.org.uk/Supporting Norfolk’s 94,000 unpaid carers.
Led and shaped by carers, empowering and enabling them to improve their lives.

Community Action Norwich (Lakenham and Tuckswood)
https://www.communityactionnorwich.co.uk/From the work with children and youth right through to the elderly day centre, we at Community Action Norwich are looking to walk alongside the people of Lakenham and Tuckswood through all life stages.

Deaf Connexions
http://deafconnexions.org.uk/Deaf Connexions is part of the Norfolk Deaf Advocacy Service which provides advice and support for deaf people in Norfolk.

Digital Inclusion – Norwich
https://www.voluntarynorfolk.org.uk/services/community-services/digital-inclusion/Supporting Norwich residents to develop digital skills, confidence and resilience.

Diss, Thetford & District Citizens Advice
http://www.cadat.org.uk/We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Equal Lives
http://www.equallives.org.ukA user led organisation providing advice and support to disabled people.

Future Projects
http://www.futureprojects.org.ukOur mission is to engage, inspire, educate and support the local and wider community, providing first class services and promoting community development and cohesion.

LILY – West Norfolk and Swaffham
Supports West Norfolk and Swaffham residents to combat loneliness and social isolation.

Mancroft Advice Project (MAP)
http://www.map.uk.netMAP is an advice, counselling and youth work service for 11-25 year olds.

MensCraft
http://www.menscraft.org.ukTo support the wellbeing of men and boys through advice and positive engagement

Money Advice Hub
https://www.moneyadvicehub.org.uk/Money Advice Hub is based in King’s Lynn. We provide an integrated advice service, including: Debt Advice, Housing Advice, Welfare Benefits, Money Advice, Digital Inclusion & Wellbeing.

Musical Keys
http://www.musicalkeys.co.uk/Norfolk-wide music and arts activities for people with disabilities and additional needs.

New Routes Integration
http://www.newroutes.org.ukNew Routes addresses the isolation experienced by asylum seekers, refugees and other recently resettled ethnic minorities in Norwich and provides opportunities for engaging in skill-building, sport and social activities. All programmes are designed to promote cross-cultural understanding and enable the building of bridges between diverse communities. The NR centre is open 6-days per week, running projects for women, mixed gender groups, young people, children and families. We provide one-to-one needs assessments and support, plus long term mentoring and befriending for young people and adults where requested.

Next Steps
https://www.matthewproject.org/nextstepsSix week Recovery Support Programme offering a wide range of activities supporting people who are in recovery from drugs and/or alcohol issues.

Norfolk and Suffolk Victim Care
http://www.nsvictimcare.orgOffering free and confidential support to victims and witnesses of any crime. It doesn’t matter when the crime happened or if it has been reported to the police.

Norfolk Assistance Scheme
https://www.norfolk.gov.uk/care-support-and-health/support-for-living-independently/money-and-benefits/norfolk-assistance-schemeNAS provides a service to Norfolk residents when they are going through a period of crisis or have a vulnerability. Applicants are awarded a voucher to redeem with one of our partners to purchase essential household items.NAS also award PayPoint vouchers for emergeny fuel and daily living expenses. Our NAS advisors will also help with warm referrals the ongoing support you need.

Norfolk Citizens Advice
https://www.ncab.org.uk/Norfolk Citizens Advice is an independent, local charity offering free, confidential, impartial advice and information on a wide range of subjects.

Norfolk Community Law Service
http://www.ncls.co.uk/Free legal advice for a range of civil law issues.

Norfolk Family Carers
https://norfolkfamilycarers.org/Norfolk Family Carers offers a range of information, advice and support to carers in Norwich and Norfolk.

Norfolk Family Mediation Service
http://www.norfolkmediation.co.uk/Norfolk Family Mediation Service is a charity dedicated to limiting the pain and cost of divorce, separation and family disputes.

Norfolk Warm Homes Fund
Grants for first time central heating and repairs, support for income maximisation and energy debt reduction for fuel poor Norfolk residents.

Norwich Samaritans
https://www.samaritans.org/branches/norwich/Here to listen to anyone who is going through a difficult time, face-to-face or on the phone.

OCD Action
http://www.ocdaction.org.ukOCD Action is the national charity for people affected by Obsessive Compulsive Disorder (and related disorders). We provide information, support groups, a helpline and support to adults, young people and families affected by this condition.

Ormiston Families – Transforming Rehabilitation
https://www.ormiston.org/what-we-do/our-programmes/unite/transformingrehabilitation/Ormiston Families work with Sodexo and a range of other partner agencies to deliver the government’s Transforming Rehabilitation (TR) programme across the East of England.

Parenting Apart Centre East cic
http://www.parentingapartcentre-east.orgOur child-centred bespoke services include; Parental resolution sessions (including the voice of the child), supported contact, supervised contact, escorted contact, handovers. We can provide these services across the Eastern region.


Relate
https://www.relate.org.uk/about-us/contact-usRelationship support for everyone – We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. Find out more about what we do and how we can help you here.

Scams Prevention Service
https://www.nsvictimcare.org/help-and-support-2/norfolk-scam-prevention-service/Scam, Fraud, Vulnerable victims

Shelter
https://england.shelter.org.uk/get_help/local_services/norwichSpecialist help and advice for anyone with a housing problem. Advocacy and representation. Drop-in service in Norwich and appointments available in Great Yarmouth and Kings Lynn.
Team of advisers and solicitors who may be able to help.


Sprowston Day Centre
http://www.sprowstondaycentre.co.uk/We offer older people good company in a warm and friendly atmosphere.

Take Our Hand
http://www.takeourhand.org.ukTake Our Hand supports young people aged 16-24, their families and friends through bereavement.

The Bridge Plus+
http://www.bridgeplus.org.ukThe Bridge Plus+ provides information, advice and advocacy services to Black, Asian and Minority Ethnic (BAME) communities in Norwich and surrounding areas.

The Crossing – Thetford
http://www.accessct.org/Thetford’s one stop support hub, offering advice, guidance and signposting in our community.

The Matthew Project
http://www.matthewproject.org/supporting people with drug and alcohol related issues

Voluntary Norfolk Health Volunteers (North and South)
https://www.voluntarynorfolk.org.uk/services/volunteer-services/health-volunteers/Health Volunteers bring support and friendship to North and South Norfolk residents who experience social isolation or who face the challenge of long term health conditions.

West Norfolk Befriending
http://www.wnbefriending.org.uk/West Norfolk Befriending is a registered charity established to help alleviate social isolation in older people living in West Norfolk

West Norfolk Care and Repair
http://careandrepair-wn.orgCare & Repair offer an adaptation and handy person service throughout west Norfolk to help adapt people’s homes to ensure they continue to meet their needs.

West Norfolk Disability Information Service
http://www.wndis.org.uk/WNDIS (West Norfolk Disability Information Service) proves information, advice and an advocacy service for disabled people and carers.

Wonder+
The Wonder+ Scheme provides support to women offenders and those at risk of offending living in Norfolk. Wonder+ offers advocacy, advice and guidance to women as well as helping them to access services that may be of help to them

Your Own Place CIC
http://www.yourownplace.org.ukYour Own Place – preventing homelessness by building financial, digital, emotional knowledge, skills and resilience