Please scroll down below the table to view our complete Directory. These organisations accept incoming referrals via the NCAN Referral System, but there are more members using it to make outgoing referrals.

The coronavirus pandemic has changed life for everyone. Advice charities are here for you.

Due to the ongoing outbreak of Coronavirus some services in this Directory such as the in-person and group services may no longer be taking place. NCAN will endeavour to update the Directory but please bear in mind that the information may not be completely accurate.

CharityService offerCriteriaFace to Face ServicePhoneEmail/Web Chat/Social Media
Age UK NorwichHelp and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.Aged 50 and over, including carers and families. Norwich area onlyNone at this time.01603 496333enquiries@ageuknorwich.org.uk
@AgeUKNorwich
Age UK NorfolkHelp and advice about benefits, housing, debt, money, lasting power of attorney, social care and support, telephone befriending and activities.Aged 50 and over including carers and families Excludes Norwich.None at this time.0300 5001217advice@ageuknorfolk.org.uk@AgeUKNorfolk
ShelterHousing advice including tenancies, private/social housing, evictions, contracts, and homelessness.None.Shelter will continue to offer advice via their websiteweb chat and helplineEligible partners should use the NHAS professional advice line  before referring clients directly to them where possible.
 
The local hub continues to offer advice over the phone.
03445 151860norfolk@shelter.org.uk
@ShelterEasternC
Equal LivesDisability rights organisation led by disabled people. Areas include: Debt, employment, welfare benefits, discriminationFor people with mental and/or physical disabilitiesNone at this time.01508 491210
info@equallives.org.uk
@equallives.org
MAPHousing, money and benefits. Employment, education and training. Being a young parent. Relationships, sex and sexual health. Gender identity. Mental health. Drugs and alcoholFor 11-25 year oldsLimited by appointment only for those who cannot access services digitally. Employment, education and training available at Norwich and Great Yarmouth by appointment.0800 0744454 – for young people onlyadvice@map.uk.net – for young people @mapyoungpeople
Norfolk Community Law ServiceFree, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only)Does not advise on criminal law (unless relating to Domestic Abuse)None at this time.01603 496623 or 07900 153753. Mobile also uses WhatsAppinfo@ncls.co.uk
Twitter: @NCLawService
Facebook:@NorfolkCLS
Norfolk Citizens AdviceBroad range of advice including debt, benefit checks, housing, employmentExcludes Diss and Thetford areasNone at this time.03444 111444.

For Universal Credit ‘Help to Claim’: 0800 1448444

For Advice over the phone: 0800 144 88 48
everyday  9.30am – 4pm, Monday – Friday.

For Consumer Issues: 
contact the consumer helpline: 0808 223 113 

Scams Action – 0800 250 5050 
See locations for more information.  


-Advice by email: fill in an email form (response time 2-3 working days

Universal Credit: for help with a UC claim or any issue before your first payment, contact the team by phone or webchat here.




Twitter: @CAB_Norfolk
Facebook: @NorfolkCAB
Diss and Thetford Citizens AdviceBroad range of advice including debt, benefit checks, housing, employment
Diss and Thetford area onlyFor advice call 0800 144 88 48 (Freephone) Monday – Friday, 9-5 or E-Mail via the e-mail enquiry form from the website – www.cadat.org.uk in the ‘contact us’ section.’03444 111444 For Universal Credit ‘Help to Claim’ 0800 1448444Web: www.cadat.org.uk
Email: dissadviser@cadat.org.uk or advice.thetford@cadat.org.uk
Twitter: @DissThetfordCA
Facebook: DissThetfordCA
The Bridge Plus+Provides services that range across employment, equality, housing, immigration, and welfare benefits.Black and Minority Ethnic (BME) communities in Norwich and surrounding areas.None at this time.01603617076Web: http://www.bridgeplus.org.uk
Email: office@bridgeplus.org.uk
Facebook: thebridgeplus