Please scroll down below the table to view our Directory. These organisations are the ones that accept incoming referrals via the NCAN Referral System, but there are more members using it to making outgoing referrals.
The coronavirus pandemic has changed life for everyone. Advice charities are here for you.
Due to the ongoing outbreak of Coronavirus some of services in this Directory may no longer be taking place, particularly the in person and group advice and support. NCAN will endeavour to update the Directory but please bear in mind that the information may not be completely accurate.
|Charity||Remit||Criteria||Face to Face Service||Phone||Email/Web Chat/Social Media|
|Age UK Norwich||Offers help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities.||Aged 50 and over, including carers and families. Norwich area only||None at this time.||01603 email@example.com|
|Age UK Norfolk||Offers help and advice about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities.||Aged 50 and over including carers and families Excludes Norwich.||None at this time.||0300 firstname.lastname@example.org@AgeUKNorfolk|
|Shelter||Housing advice including tenancies, private/social housing, evictions, contracts, and homelessness.||None.||Shelter will continue to offer advice via their website, web chat and helpline. Eligible partners should use the NHAS professional advice line before referring clients directly to them where possible.|
The local hub continues to offer advice over the phone.
|Equal Lives||Disability rights organisation led by disabled people. Areas include: Debt, employment, welfare benefits, discrimination||For people with mental and/or physical disabilities||None at this time.||01508 491210|
|MAP||Housing, money and benefits. Employment, education and training. Being a young parent. Relationships, sex and sexual health. Gender identity. Mental health. Drugs and alcohol||For 11-25 year olds||Limited by appointment only for those who cannot access services digitally. Employment, education and training available at Norwich and Great Yarmouth by appointment.||0800 0744454 – for young people email@example.com – for young people @mapyoungpeople|
|Norfolk Community Law Service||Offers free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only)||Does not advise on criminal law (unless relating to Domestic Abuse)||None at this time.||01603 496623 or 07900 153753. Mobile also uses WhatsAppfirstname.lastname@example.org|
|Norfolk Citizens Advice||Broad range of advice including debt, benefit checks, housing, employment||Excludes Diss and Thetford areas||None at this time.||03444 111444. For Universal Credit ‘Help to Claim’ 0800 1448444||See locations for more information. |
By phone: call National CAB Adviceline: 0800 144 88 48
-Lines are open everyday 9.30am – 4pm, Monday – Friday.
-By email: fill in an email form (response time 2-3 working days)
They have Help to Claim advisers working in their offices. If you need help with a universal credit claim or have an issue before your first payment, contact the team by phone or webchat here.
For consumer-related advice you can contact their consumer helpline: 0808 223 113 )
Scams Action – 0800 250 5050
|Diss and Thetford Citizens Advice||Broad range of advice including debt, benefit checks, housing, employment||Diss and Thetford area only||Diss , Thetford & District Citizens Advice closed for the period of the lockdown. If you need advice, you can call them on 0800 144 88 48 (Freephone) Monday – Friday, 9-5 or, E-Mail them via the e-mail enquiry form, which you can access using their website – www.cadat.org.uk in the ‘contact us’ section.’||03444 111444 For Universal Credit ‘Help to Claim’ 0800 1448444||Web: www.cadat.org.uk|
Email: email@example.com or firstname.lastname@example.org
|The Bridge Plus+||Provides services that range across employment, equality, housing, immigration, and welfare benefits.||Black and Minority Ethnic (BME) communities in Norwich and surrounding areas.||None at this time.||01603617076||Web: http://www.bridgeplus.org.uk|
Alzheimer’s Society provides a range of support services for people with dementia, their families and their carers in Norfolk.
Reducing social isolation and loneliness Norwich, Great Yarmouth, South Norfolk and parts of Breckland
a non-judgemental, early intervention service providing support for children and young people affected by the imprisonment of a close family member
The CAN Connect Service is there to support anyone over the age of 18 who is lonely or isolated in the North Norfolk. The service can do the following: Abuse/exploitation Social isolation & loneliness Mental health; Carers support Housing; Dementia/memory loss; Home adaptation/ assistive technology; Employment/learning Benefit & welfare support advice; Long term condition management; support Finding or accessing activities in the community
Chances provides personalised health and employment support to people living across Norfolk, to move them either into or closer to work.
New Routes addresses the isolation experienced by asylum seekers, refugees and other recently resettled ethnic minorities in Norwich and provides opportunities for engaging in skill-building, sport and social activities. All programmes are designed to promote cross-cultural understanding and enable the building of bridges between diverse communities. The NR centre is open 6-days per week, running projects for women, mixed gender groups, young people, children and families. We provide one-to-one needs assessments and support, plus long term mentoring and befriending for young people and adults where requested.
NAS provides a service to Norfolk residents when they are going through a period of crisis or have a vulnerability. Applicants are awarded a voucher to redeem with one of our partners to purchase essential household items.NAS also award PayPoint vouchers for emergeny fuel and daily living expenses. Our NAS advisors will also help with warm referrals the ongoing support you need.
Ormiston Families work with Sodexo and a range of other partner agencies to deliver the government’s Transforming Rehabilitation (TR) programme across the East of England.
Our child-centred bespoke services include; Parental resolution sessions (including the voice of the child), supported contact, supervised contact, escorted contact, handovers. We can provide these services across the Eastern region.
Relationship support for everyone – We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. Find out more about what we do and how we can help you here.
Specialist help and advice for anyone with a housing problem. Advocacy and representation. Drop-in service in Norwich and appointments available in Great Yarmouth and Kings Lynn.
Team of advisers and solicitors who may be able to help.
Health and Wellbeing Volunteers bring support to North and South Norfolk residents who face the various challenges of long term health conditions.
The Wonder+ Scheme provides support to women offenders and those at risk of offending living in Norfolk. Wonder+ offers advocacy, advice and guidance to women as well as helping them to access services that may be of help to them