We provide short-term practical and emotional support at home to help people regain their independence.
The support offered by our volunteers can smooth the process of settling back into a normal routine and enable people to regain their confidence and independence. The service includes:
- rebuilding confidence
- collecting prescriptions
- offering companionship
- assistance with shopping.
How does the Support at Home service help people?
Following a discharge from hospital we can smooth the process of settling back into a normal routine and enable people to regain their confidence and independence. Our friendly and well trained staff and volunteers provide companionship and help out with everyday tasks, such as shopping, collecting prescriptions, supportive signposting to long term service providers for new or changed or changing support needs, welfare monitoring calls or visits.
What support do we offer?
The support at home service always puts its beneficiaries at the centre of the support we offer. Each individual will receive a unique package of support that could include:
- Help resettling back into the home environment after a hospital stay
- Preparing home for discharge
- Assistance with shopping
- Collecting prescriptions
- Offering companionship
- Rebuilding confidence
- Telephone support
- Supporting individuals with alcohol misuse issues
- Supporting individuals with mental health issues
- Advice about other support agencies
- Extreme weather welfare monitoring and support
This is not an exclusive list of support; please discuss any support needs on referral.
Who can receive Red Cross support at home?
- We support anyone who is experiencing a crisis following a hospital discharge, who is over the age of 18 years old
- People who live in Norfolk
- Recently discharged from hospital or help preventing hospital admissions
- Those whose re-ablement, recovery or rehabilitation would benefit from practical and emotional support
- Those that do not have family or friends to provide the practical support needed following a hospital discharge
What skills and training do our volunteers have?
All our volunteers undergo personal interviews, have a DBS check (enhanced disclosure)and take part in a comprehensive training programme ranging from Psychosocial Support to First Aid. They have good interpersonal skills, and an understanding of the differing physical and emotional needs of our clients.