West Norfolk Housing Advice Service – Home Group

King’s Lynn and West Norfolk Community Support

The new King’s Lynn and West Norfolk community support service commenced on March 1st 2018. The team work with customers 18+ who have complex needs in order to prevent and reduce the risk of homelessness to ensure a reduction in the number of individuals currently rough sleeping in the Borough.  The service will also reduce the impact of homelessness and crisis on statutory and other voluntary and specialist agencies in the King’s Lynn and West Norfolk area working with partners to meet their Homelessness Reduction Act obligations.


The service aims to achieve these outcomes by supporting service users to remain in their homes. This will include attending assessments and appointments with benefits and debt management agencies, mental health community support teams, local voluntary and specialist providers, housing providers, drug and alcohol support services, probation and the Community Rehabilitation Company.  Once the service user has attained a level of stability either by securing or maintaining accommodation, or reduction in mental ill-health crisis, the team will deliver preventative actions, including building resilience and skills to prevent the risk of future homelessness through our Home Achievement Programme (HAP), employability pathway and peer support groups. We will also support attendance at the Recovery College and engagement with other local community projects.


The team will be based in King’s Lynn with facilities to meet service users on site, offering drop in sessions in King’s Lynn and other areas across the Borough where a need is identified. Group sessions will be held to meet the need of those using the service as will face-to-face contact.  The service will operate Monday to Friday 9-5 with scope to work in the evenings and on Saturday mornings; enabling the team to reach out to individuals that are already classed as rough sleepers.


The service will complete risk assessments, person-centred planning support plans and use the outcomes star to determine progress.  Service users will receive intensive support to enable fast progress in meeting outcomes and engage with others involved in the service user’s life. The service will be delivered using the psychologically-informed environment approach.

  • 07525 904278

Contact West Norfolk Housing Advice Service – Home Group