Organisations belonging to Norfolk Community Advice Network (NCAN) support customers with one or more of the following types of advice, as set out in the NCAN Four Tier Model of Advice:
Issue based Advocacy
Supporting and enabling a client to secure and exercise their legal rights. This can include accompanying a client at court or tribunal hearing in a support capacity (as opposed to a representative capacity) and providing language support.
This is also particularly relevant for specialist advice agencies working with clients with special needs.
Preventative education and support
An information, advice or support service where clients receive personal, tailored support to help avoid a crisis situation or to educate the client with regard to the main areas of social welfare legal advice listed above. This might include, for example, budgeting sessions or employability training.